Some students approach the topic of operations that Korea, touch as China, Japan, India, South Some stuwith apprehension. They may have heardailyre agemstudy of operations management is necessarily loaded with quantitative analysis, or that the subject matter is dreary, or that it is all about “factory man- agement.” This is unfortunate, because operations management is not only interesting, it forms the core knowledge of a student’s education, regardless of his or her major. Practically speaking, operations is a course on management. This book is an introduction to operations manage- ment. The topics covered include both strategic issues and practical applications. Among the topics are fore- casting, product and service design, capacity planning, management of quality and quality control, inventory planning, scheduling, supply chain management, and project management.

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